We encourage visitation of family, friends, and community, as it is vital to maintaining their well-being and emotional health. Since COVID-19, Brookside Multicare Center has taken coordinated measures to ensure your loved ones and staff’s safety. This guideline provides an overview of visitor practices based on CMS regulations and facilities policies.

Resident’s Rights – Residents have the right to receive visitors of their choosing at any time, if it does not interfere with other residents’ rights or safety. Residents have the right to refuse or set conditions for visitors at any time. Residents are entitled to legal representation, Ombudsmen, or other advocates.

Visitor Responsibilities – Visitors have responsibilities as well. We strongly encourage that if you are not feeling well, please stay home. It’s strongly recommended hand hygiene throughout your visit and asks that all visitors adhere to Brookside’s policies and procedures. Visitors must respect the privacy, dignity and safety of other residents and staff. Any disruptive behavior or violations of resident’s rights will not be tolerated.

Out-On-Pass: We ask when a patient is planning to go out-on-pass with a responsible party to communicate with Brookside’s Social Work Department at least 48 hours prior to ensuring proper accommodation and avoid disruptions.

Pet Visitation – We welcome all pets to visit. Before your visit, please contact the Recreation Department to provide current documentation of vaccines.

Indoor/Outdoor Visitation – Indoor Visitation: For indoor visits, there are designated 4 lounges to choose from to visit your loved one. If you are planning an event with more than 7 persons please see, Social Work Department for approval.

Outdoor Visitation: Outdoor visits are encouraged, weather permitting. Emerald Courtyard is open from 8am to 8pm.

Compassionate Care Visits – Residents expiring emotional distress, end-of-life situations or significant health declines are allowed regardless of broader restrictions to visitations.

Visitation During an Outbreak – If the resident or you are not feeling well, we strongly suggest that you reframe from visiting the facility.

In the event of an infectious outbreak, Brookside Multicare will implement infectious control policies and procedures to ensure the safety of the residents and all staff. Visitors are expected to comply with facilities infectious control measures. Non-compliance may result in visitation restrictions.

Thank you.